Our parcel is delivered by SF Express as you specify in the shipping address. We ship to Hong Kong SAR and Macau SAR only. All orders are only for in-stock items. Please ensure the delivery address and name of recipient is correct.re the delivery address and name of recipient is correct.
Hong Kong & Macau Orders
Shipping Fee
- Shipping charge is flat at HK$35 if your net order is below HK$500.
- You can enjoy free delivery in Hong Kong & Macau if your net order is HK$500 or above.
Time and arrangement of Order
- We will deliver most in-stock items within 3-5 working days of receiving your order.
- Occasionally, items may be out of stock due to any reason, it will be cancelled and refunded from your order. You will be notified by email about any cancellation in this case.
Delivery Time Estimate
Delivery time is estimated to be 3-5 working days after dispatch but it cannot be guaranteed. Payment and address verification may take extra working days and delay the processing of your order.
- · Delivery service by SF Express is normally from 9am-6pm, during weekdays, except public holidays in Hong Kong & Macau. Estimated delivery time is just for reference, Triumph HK will NOT take any responsibility for delivery delays.
- You may track the status of delivery using SF Express online tracking service, for more information, please contact carrier.
Delivery & Recipient
Delivery will be made by carrier. A signature is generally required for most deliveries, or with tracking service, or you will be contacted by the carrier with alternate instructions for picking up your package in the event that no one is available to receive delivery.
If you have multiple orders delivering to the same address, delivery will be made separately.
Customer who wishes to receive multiple orders with same address simultaneously must inform customer service in advance. If you entrust others to receive the packet on your behalf, Triumph HK would not bear the responsibility in case of loss or damage if the name of recipient signed is not the buyers.
Handling Fee
- If the package is returned due to incorrect details or unable to locate receiver, you will be responsible for the re-delivery cost.
- We will charge a handling fee for HK$50 when you cancel an order for the returned package. The shipping fee you previously paid will not be refunded.
Shipping Address
Please ensure that the shipping address and the receiver’s name are correct. PO Box or hotel addresses will not be accepted as shipping address.
- Door to door delivery
You need to fill in your full address including street name, street number, building name and flat number. - SF Store/SF Locker
You need to fill in the store's full address & corresponding code. For address & code details, please refer to:
*SF Shop address :
https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/
*SF Locker address:
https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_Locker/ - Triumph Boutique
Our click and collect option at Triumph Boutique is available, you can simply select the store before completing the payment at the checkout page. For click & collect details, please refer to:
https://hk.triumph.com/en/pages/click-collect-terms
*Due to the latest development of the new coronavirus, the delivery time of Hong Kong SAR and Macau SAR may be affected. The actual delivery time is subject to the arrangement of our courier partner SF Express.
If you like to use Self-pickup service at “S.F. Store”or “EF Locker”, filling in your mobile number is a MUST. You are also required to write the corresponding address and store code of your pickup point. (Example: 852LCL Shop 53A, G/F, Kwai Chung Plaza, Kwai Chung, N.T. )