Qualified Returns

Unused, unworn, unaltered and unwashed merchandise with original tags and receipt may be returned for a full refund of the purchase price after the deduction of other charges, such as shipping cost, etc., within the time limits specified.

Exclusions for Returns

Due to hygiene reasons, strictly no returns for all panties, girdles, hosiery, bodysuits, adhesive products, or any altered merchandise. *In addition, we do not accept any on sale items, promotion items, clearance products, gift items or items redeemed using gift cards or vouchers to be refunded, as these sales are considered final. Any non-qualified and non-conforming returns will be rejected. You will be billed for the return shipping cost if you want the item(s) sent back to you. Otherwise, the item(s) will be disposed of.

Return Condition

All merchandise must be returned in its original condition with packaging and tags intact. No refunds will be made on goods found to be used, worn, washed, altered or damaged upon inspection.

If something is not right, let us know for return within 7 calendar days of its receipt by filling the ‘Returns/Exchanges Request Form’.

Return to Store

Online purchase may be returned to any Triumph store (excluding department store and outlets) after filling the ‘Returns/Exchanges Request Form’ and get confirmation within 7 calendar days upon receiving. You can find your nearest store below:

Hong Kong - Kowloon

• Telford Plaza, Kowloon Bay
• Plaza Hollywood, Diamond Hill
• Pioneer Centre, Mongkok
• Olympian City 2, West Kowloon

Hong Kong - New Territories

• Metroplaza, Kwai Fong
• Sheung Shui Centre, Sheung Shui

Macao

• Avenida De Horta E Costa

Proof of Return

In case that you return your parcel using any postal service, we ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you will have proof that you send it. The return shipping fee will be borne by the customer.

Quality Issue / Missing Item / Wrongly Sent Items

If there are any quality issues, missing items or wrongly sent items purchased online, please report to us specifying the label, order number and product code within 7 days of its receipt by filling out our returns request form here. We will require you to provide the photo of the good(s) received if we consider necessary. Return shipping costs will be refunded only on faulty items or items sent in error. For all other returns, the customer is responsible for the cost of return shipping.

Qualified Exchanges

Unused, unworn, unaltered and unwashed merchandise with original tags and receipt may be exchanged within the time limits specified. Exchanges are subject to availability and can only be made for the same item in a different size or color, where applicable.

Exclusions for Exchanges

Due to hygiene reasons, strictly no exchanges for all panties, girdles, hosiery, bodysuits, adhesive products, or any altered merchandise. *In addition, we do not accept any on sale items, promotion items, clearance products, gift items or items redeemed using gift cards or vouchers to be exchanged, as these sales are considered final. Any non-qualified and non-conforming exchanges will be rejected. You will be billed for the return shipping cost if you want the item(s) sent back to you. Otherwise, the item(s) will be disposed of.

Exchange Condition

All merchandise must be returned in its original condition with packaging and tags intact. No exchanges will be made on goods found to be used, worn, washed, altered or damaged upon inspection.

If something is not right, let us know for exchange within 7 calendar days of its receipt by filling the ‘Returns/Exchanges Request Form’.

Return to Store

Online purchase may be exchanged to any Triumph store (excluding department store and outlets) after filling the ‘Returns/Exchanges Request Form’ and get confirmation within 7 calendar days upon receiving. You can find your nearest store below:

Hong Kong - Kowloon

• Telford Plaza, Kowloon Bay
• Plaza Hollywood, Diamond Hill
• Pioneer Centre, Mongkok
• Olympian City 2, West Kowloon

Hong Kong - New Territories

• Metroplaza, Kwai Fong
• Sheung Shui Centre, Sheung Shui

Macao

• Avenida De Horta E Costa

Proof of Return

In case that you return your parcel using any postal service, we ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you will have proof that you send it. The return shipping fee will be borne by the customer.

Quality Issue / Missing Item / Wrongly Sent Items

If there are any quality issues, missing items or wrongly sent items purchased online, please report to us specifying the label, order number and product code within 7 days of its receipt by filling out our returns request form here. We will require you to provide the photo of the good(s) received if we consider necessary. Return shipping costs will be refunded only on faulty items or items sent in error. For all other returns, the customer is responsible for the cost of return shipping.