WHAT IS CLICK AND COLLECT?
Click and Collect is our new and convenient way for you to collect your online orders. Shop online and collect your purchases at one of our Triumph Boutiques at your convenience.
HOW MUCH DOES THE CLICK AND COLLECT SERVICE COST?
Click and Collect is free for all orders with no minimum spend required.
WHAT HAPPENS ONCE MY ORDER HAS BEEN PLACED?
- Once your order has been placed, you will receive an Order Confirmation email with the details of your order.
- You will receive a Shipment Confirmation email after your order has been packed and picked up from the warehouse. Please note that your order is not yet ready for collection at this stage.
- Once your order has arrived in the boutique of your choice, you will receive an email notifying you for collection.
HOW LONG DOES THE CLICK AND COLLECT SERVICE TAKE?
Delivery is handled by a third party courier, parcels will be delivered to the selected boutique within 5-7 working days from Mon—Fri, excluding public holidays. Orders placed on Friday after 12 p.m. will be fulfilled the next working day.
While we strive to meet this timing, we are unable to guarantee that unforeseen issues will affect our carrier. Under these circumstances we do not issue any form of compensation as this is a non-guaranteed service.
HOW DO I COLLECT MY ORDER?
Please proceed to the cashier counter, or approach any member of our staff for assistance. Do bring along the collection confirmation email (either a printout or digital copy) to collect your order.
HOW LONG DO I HAVE TO COLLECT MY ORDER?
Please collect your order within 2 weeks of receiving the email notification for Collection.
Please also note that all click and collect items are bound by our returns and exchange policy here. Triumph only accepts returns and exchanges within 7 days from the products pick up date at shop.
WHAT HAPPENS IF I AM UNABLE TO COLLECT MY ORDER?
The order will be returned to the warehouse and a refund will be processed. A refund will take up to 14 working days to process.
CAN I GET SOMEONE TO COLLECT MY ORDER FOR ME?
If you are unable to collect your order you may nominate someone to collect your order on your behalf. Please have that person bring your Collection confirmation email (either digital version or print out).
WHICH TRIUMPH STORES HAVE CLICK AND COLLECT?
Click and Collect service is only available at below Triumph Boutiques. Outlet stores and department stores are excluded.
Hong Kong - Kowloon
- Telford Plaza, Kowloon Bay
- Kowloon City Plaza, Kowloon City
- Plaza Hollywood, Diamond Hill
- Pioneer Centre, Mongkok
- Olympian City 2, West Kowloon
Hong Kong - New Territories
- East Point City, Tseung Kwan O
- Metroplaza, Kwai Fong
- Sheung Shui Centre, Sheung Shui
- Maritime Square, Tsing Yi
Macao
- Shoppes at Venetian, The Venetian Macao
- Avenida De Horta E Costa