This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products ("Products") listed on our websites triumph.com/hk and hk.triumph.com (together, the "Site") to you. Please read these terms and conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
You can communicate with us using the following email address: custcare.hk@triumph.com or the following telephone number: (1800-TRIUMPH) 1800-874 8674 anytime between 9:00am to 6:00pm Monday to Friday.
This Site is only intended for sales to people resident in Hong Kong SAR or Macau SAR and for individuals who are at least 18 years of age. We do not accept orders from individuals resident outside these regions, or from individuals who are at below the age of 18 years.
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How the contract is formed between you and us
You can choose Products and collect them in a shopping basket by using the button "Add to Shopping Bag". If, after fully completing the order page, you click on the button "Checkout" you make an offer to buy the Products in the shopping basket.
Prior to completing your order, you can access a summary page which allows you to see and change the selected Products and other information relating to your order. After completing an order, you will receive an e-mail acknowledging that we have received your order and including an order reference. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us (the "Contract") will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will also normally contact you if we are not accepting your order or part of your order for any reason.
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Prices
The prices of any Products will be as quoted on our Site from time to time, except in case of obvious error. These prices include the current applicable tax but exclude delivery costs, which will be added in the total amount due.
Prices are liable to change. Changes will not affect contracts retrospectively for which we have already sent you a Dispatch Confirmation.
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Deliveries/Shipping Costs
Please note that we do not deliver to any address outside Hong Kong or Macau. Unless otherwise set out on the Site, we endeavour to have your order dispatched within 3-5 working days of receipt of your order. We use but are not accountable for the SF Express delivery services. We anticipate delivery of your goods via this service to be within 5-7 working days commencing from the date we send you your Dispatch Confirmation.
For orders up to a total value of HK$500 nett we charge a fixed amount of HK$35 for delivery. Delivery of orders over HK$500 nett is free.
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Payment
Payment for all products must be made with a credit/debit card (Visa and MasterCard), Alipay HK and Paypal.
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Risk and Title
The Goods will be your responsibility from the time of dispatch.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
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Consumer Rights
Please note that we are unable to issue a full refund for Products which have been worn, washed or damaged. We would ask you to return the Products in their original sale condition, with labelling still attached.
This provision does not affect your legal rights when Products are delivered defective or not as described.
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Refunds Policy
Please see our Returns Policy.
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Notices
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your legal rights.
All notices given by you to us must be given to us via email or telephone, using our contact details set out above. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent or 24 hours after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter that such letter was properly addressed, stamped and placed in the post, and in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
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Concluding provisions
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.
We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
Contracts for the purchase of Products through the Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by law.
2024 "American Express Benefit" terms and conditions
From January 1 to December 31, 2024, enjoy 10% savings on regular priced items by inputting promo code at the time of payment with an eligible American Express® Card. The offer is available to holders of a basic or supplementary American Express Card, issued either by American Express or a third party bearing the name or trademark or service mark or logo of American Express, unless otherwise stated.
Offer is not transferrable or redeemable for cash, or used in conjunction with other offers, promotions, vouchers or privileges, unless otherwise stated.
To redeem an offer, purchase should be charged in full to an American Express Card. The offer is not applicable at Wanchai and Kwun Tong shops. Return or exchange is not applicable for any discounted item. Please note that this offer cannot be used in conjunction with the welcome promotional code. Triumph International HK Ltd reserves the right to modify the terms of this campaign at any time without notice. If there is any objection, Triumph International HK Ltd reserves the right to cancel the transaction.
Triumph VIP Rewards Programme Agreement
This Triumph VIP Rewards Programme Agreement (“Agreement”) is by and between Triumph International (Hong Kong) Limited (“Triumph”) and you (the “Member”)
Triumph VIP Membership (the “Membership”) issued by Triumph entitles the Member to certain benefits subject to these terms and conditions. Triumph may change the terms of this Agreement or terminate the VIP Rewards Programme at any time without notice and liability. Any change(s) shall take effect immediately unless otherwise provided. Use of the Membership at any time subjects the Member to the provisions of this Agreement.
The Member must keep the Membership under his/her personal control at all times. The Membership is personal to the Member and is not transferable to any other person, including a representative of the Member, at any time. Members shall not receive any benefits conferred by the Membership unless the original Membership is presented in person by the Member. Member cannot use the Membership to purchase goods and services on behalf of others. Misuse of the Membership may result in its cancellation.
The Member will not be entitled to any compensation for any loss incurred, whether direct or indirect, relating to changes to, or modification or termination of the VIP Rewards Programme or the granting of benefits by Triumph thereunder. The Member shall be bound by alteration, amendment, or modification to these terms and conditions unless the Membership is returned to Triumph for cancellation before the date upon which the alteration, amendment, or modification is to take effect.
Member must provide accurate information, including name, email address and telephone number etc and are responsible for updating such information as necessary. Members may update their information at a participating Triumph boutiques or counters.
The Member may terminate the Agreement at any time upon written notice to Triumph accompanied to cancel the Membership.
Triumph reserves the right to terminate the VIP Rewards Programme, this Agreement or any Member’s Membership in its sole discretion at any time, without notice and for, any reason, including, with limitation, the belief that continued use of the Membership would (a) violate any provision of this Agreement or applicable law, or (b) otherwise be harmful to Triumph’s interests.
Use of the VIP Rewards Programme and any of its associated benefits is at Member’s sole risk. VIP Rewards Programme benefits are provided on an “as is” and “as available” basis.
Triumph, and all of its officers, directors, employees and agents (collectively, “Programme Providers”) expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Programme Providers make no warranty that
the programme will meet Member’s requirements,
the VIP Rewards Programme will be uninterrupted, timely, secure, or error-free, or
the quality of any products, services, information, or other material purchased or obtained by Member will meet Member’s expectations.
Programme Providers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Programme Providers have been advised of the possibility of such damages)., resulting from:
the use of the inability to use the VIP Rewards Programme or any benefits thereof;
the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered via the use of the VIP Rewards Programme;
unauthorised access to or alternation of Member’s VIP Rewards Programme data; or
any other matter relating to the VIP Rewards Programme. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental, consequential or other damages, accordingly, some of the above limitations and exclusions may not apply to Member.
This Agreement, including all documents referenced herein, represents the entire understanding between Triumph, and any Member with respect to the VIP Rewards Programme and supersedes any other agreements, statements or representations, whether oral or written.
This Agreement, and the respective rights and obligations of the parties hereunder, shall be governed by, and construed in accordance with, the laws of the Hong Kong Special Administrative Region of the People’s Republic of China without regard to conflict of law principles.
In the case of discrepancies between the Chinese and English version, the English version shall apply and prevail.
As of: January 2024